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Terms of Service

Last Updated: May 8, 2025

1. Acceptance of Terms
By accessing or using Climb Together's Goldi AI coaching service ("Goldi"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use Goldi.
 
BY CREATING AN ACCOUNT, CHECKING THE BOX THAT INDICATES YOUR ACCEPTANCE OF THESE TERMS, OR USING GOLDI, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS.
2. Service Description
Goldi is an AI-powered coaching service designed to help users build professional relationships and improve job search outcomes. The service includes text and voice-based interactions with our AI coach, educational content, assessments, and personalized feedback.


3. Account Registration
To use Goldi, you must create an account. You agree to:
 

  • Provide accurate and complete information

  • Maintain the confidentiality of your account credentials

  • Be solely responsible for all activities that occur under your account

  • Notify us immediately of any unauthorized use of your account

 
We reserve the right to disable your account if we have reason to believe it is being used in violation of these Terms.
4. Privacy and Data Collection
4.1 Privacy Policy
Your use of Goldi is subject to our Privacy Policy, which is incorporated by reference into these Terms. Please review our Privacy Policy to understand how we collect, use, and share your information.
4.2 Session Recording
BY USING GOLDI, YOU EXPRESSLY CONSENT TO THE RECORDING OF ALL SESSIONS, INCLUDING TEXT INTERACTIONS AND VOICE RECORDINGS. These recordings are used for quality improvement, service optimization, and training purposes. All session recordings are handled according to our Privacy Policy and are retained for up to 90 days.

 

4.3 Voice Interactions
If you choose to use Goldi's voice chat feature:

  • Your voice is processed in real-time to generate responses

  • Voice recordings are stored for up to 90 days

  • Recordings help us improve Goldi's understanding and responses

  • You can opt to use text-only chat instead

  • Voice data is never sold or shared beyond our essential service providers
     

5. User Conduct and Content Moderation
5.1 Prohibited Conduct
You agree not to use Goldi to:
 

  • Violate any applicable laws or regulations

  • Infringe the intellectual property rights of others

  • Upload or transmit viruses or other malicious code

  • Harass, abuse, or harm another person

  • Use offensive, discriminatory, incendiary, or hate speech

  • Share sexually explicit or violent content

  • Attempt to manipulate or abuse the AI system

  • Interfere with or disrupt Goldi or servers connected to Goldi

  • Attempt to gain unauthorized access to any part of Goldi

  • Use Goldi for any illegal or unauthorized purpose
     

5.2 Content Moderation
Climb Together reserves the absolute right to:
 

  • Monitor and review all interactions with Goldi

  • Remove any content that violates these Terms

  • Suspend or terminate accounts that engage in prohibited conduct

  • Report illegal activity to appropriate law enforcement authorities
     

5.3 Account Termination for Violations
We may terminate or suspend your account immediately, without prior notice or liability, if you breach the Terms, including but not limited to:

  • Using offensive, harassing, or discriminatory language

  • Attempting to use Goldi for prohibited purposes

  • Engaging in any conduct that interferes with other users' enjoyment of the service

  • Creating multiple accounts to circumvent suspensions or terminations
     

5.4 Zero Tolerance Policy
We maintain a zero-tolerance policy for certain types of behavior, including hate speech, harassment, and threats. Accounts engaging in such behavior will be terminated immediately.

6. Content and Ownership
6.1 User Content Defined
"User Content" refers to:

  • Text messages you send to Goldi

  • Voice recordings when using voice chat with Goldi

  • Any information you provide during interactions with the service

  • Content you create using Goldi's assistance
     

6.2 User Content Ownership and License
You retain ownership of your User Content. By using Goldi, you grant Climb Together a limited license to:
Store your content on our secure servers

  • Process your content to generate AI responses

  • Analyze your content to improve Goldi's AI capabilities

  • Use anonymized insights from your content for product improvement

 
This license DOES NOT give us permission to:

  • Share your specific conversations with other users

  • Publicly display your conversations for marketing without additional consent

  • Sell your content to third parties

  • Use your content in ways unrelated to providing and improving Goldi
     

6.3 Educational Partner Access
When you access Goldi through an educational institution or partner organization:

  • Instructor/Administrator Access: Your instructors, advisors, or program administrators may have access to your conversations, recordings, and interaction data with Goldi.

  • Educational Assessment: Your interactions may be used by your educational institution for assessment, feedback, or instructional purposes.

  • Institutional Reporting: Anonymized or aggregate data about your usage may be shared with your educational institution.

  • Program Evaluation: Excerpts or recordings from your interactions may be shared with the sponsoring educational institution for program evaluation and research.

 
If you are using Goldi as part of a course, program, or institutional offering, you acknowledge that your conversations are not private from your educational institution's authorized representatives.

6.4 Session Recordings for Quality Improvement
As detailed in Section 4.2, your sessions are recorded for quality improvement. These recordings:

  • Help us understand how users interact with Goldi

  • Allow us to identify and fix technical issues

  • Support training our AI to provide better responses

  • May be reviewed by authorized Climb Together personnel
     

6.5 Research Participation is Separate
If you volunteer to participate in research studies, a separate consent form will detail how recordings and information from those sessions may be used, which could include sharing with partners or inclusion in case studies.

6.6 Feedback
If you provide suggestions or feedback regarding Goldi, you grant Climb Together the right to use this feedback without restriction or compensation.

 

6.7 Ownership of Service

Goldi, including all intellectual property rights in the service, belongs to Climb Together. These Terms do not grant you any right, title, or interest in Goldi, except for the limited right to use the service as outlined in these Terms


7. Service Access and Potential Future Subscriptions
7.1 Educational Partnerships
Goldi is currently provided free of charge to users through our partnerships with educational institutions and organizations. Your access is sponsored by these partner organizations, and your eligibility is determined by your affiliation with these partners.

7.2 Future Subscription Options
We may introduce subscription-based access to Goldi in the future. If we implement a subscription model:

  • We will provide clear notice of any changes

  • We will describe all fees on our website

  • We reserve the right to change our fees with advance notice

  • We will use Stripe to process payments, and your payment information will be subject to Stripe's privacy policy and terms of service

  • You will be able to cancel your subscription according to our cancellation policy

  • Refunds, if applicable, will be processed according to our refund policy
     

7.3 Access Limitations
We reserve the right to limit, suspend, or terminate your access to Goldi:

  • If your affiliation with our partner organizations changes or ends

  • If we determine that you are using the service in violation of these Terms

  • For scheduled maintenance or unexpected technical issues
     

8. Termination
We may terminate or suspend your access to Goldi immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use Goldi will cease immediately.

9. Disclaimer of Warranties
GOLDI IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLIMB TOGETHER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OR INABILITY TO USE GOLDI.

11. Indemnification
You agree to indemnify and hold harmless Climb Together and its officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses arising from your use of Goldi or violation of these Terms.

12. Changes to Terms
We may modify these Terms at any time. If we make material changes, we will notify you via email or by posting a notice on our website. Your continued use of Goldi after such modifications constitutes your acceptance of the modified Terms.

13. Governing Law
These Terms shall be governed by the laws of the State of California, without regard to its conflict of law provisions.

14. Dispute Resolution
Any dispute arising from these Terms shall be resolved through binding arbitration conducted in San Francisco, California, except that you may assert claims in small claims court if your claims qualify.

15. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Climb Together regarding Goldi and supersede all prior agreements.

16. Contact Information
If you have any questions about these Terms, please contact us at:
 

 
 
 
 
By using Goldi, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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